Frequently Asked Questions
Paysera constantly works to make difficult and complex processes simpler and expensive services cheaper. We hope that here you will find answers to your questions.
About a payment card
Who can order a payment card?The Paysera Visa payment card can be ordered by any person who has reached the age of 16 and has been registered and identified in the Paysera system. Up to 5 payment cards can be issued to one person.
An additional card holder must be at least 14 years old. An additional card holder disposes of funds on the main Paysera Visa payment card and the same limits apply to them.
If a card is ordered for business, the login name (email address or phone number) of the private person (company’s representative) who will use the card must be specified.
Cards are issued and delivered to EEA countries only.
Watch the video “How to Order the Paysera Card?”
I have ordered a card. How and when is it going to be delivered?A card can be delivered to a given address by registered or non-registered mail, and also by courier. If the system fails to automatically find your address when entering it, make sure you are entering the address correctly and confirm that the address is correct. If you notice a mistake after placing the order or simply want to change the delivery address, please contact Client Support. Having ordered a card, you will be able to see an estimated delivery time in your account. Please note that the delivery may take longer than specified in the system due to a possible delay in the work of the delivery services. After you receive the card, you need to activate it within 3 months from its date of manufacture.
Watch the video "How to Activate the Paysera Card?”
I want to temporary block or cancel my cardIf you have lost your card and wish to temporary block it, log in to your account, go to Accounts and Cards > Payment Cards > choose the card > Temporary block / Cancel > Temporary block. Later you will be able to unblock the card on your own.
In case you decide to block your card permanently, go to Payment > Cards > choose the card > Temporary block / Cancel > Cancel card. Card cancellation is free of charge and comes into effect immediately.
Watch the video “How to Block the Paysera Card?”
What should I do if I have forgotten my card’s PIN code?Unfortunately, you cannot change your Paysera card's PIN. If you have forgotten it, go to Accounts and Cards > Payment Cards > choose the card > Get PIN.
Watch the video “How to Get a Paysera Card PIN Reminder?”
In which currency can I order a card, pay or withdraw money?The main currency of the Paysera payment card is euro, therefore, all operations are carried out in euro and funds are also debited in euro. If you keep money and make payments in non-euro currency, the funds are automatically converted into the main currency – euro. When withdrawing money in euro at an ATM, you should select “Proceed without conversion” to avoid extra charges for currency conversion. With a Paysera payment card you can settle and withdraw money in non-euro currency as well, however, please note that extra charges for currency conversion will be applied.
All the Paysera payment card fees can be found here
Can I pay via or link a card with other systems, like PayPal?You can link your card with PayPal or other systems accepting Visa cards.
Watch the video "How to Link the Paysera Card to PayPal?"
Account and payments
How can I open a personal account?You can register in the Paysera system by getting the free Paysera Mobile app which you can quickly and conveniently download from Google Play or the App Store. Open the app and tap “Create account”, enter your phone number and create a password, read the conditions of the General Payment Service Agreement and other agreements and tap on “Create account” one more time. You will receive a confirmation code to the indicated phone number which you will have to enter in the window that opens. Perform the other specified actions.
Watch the video “How to open a personal Paysera account?”
How can I open a business account?In order to open a corporate (business) account, first of all, you have to open a personal Paysera account as the company’s director and perform the required actions for identification. Instructions on how to perform the identification are provided here.
How to open a corporate (business) account?
1. Log in to your personal account, click on your name and User-ID, and in the drop-down menu, click on “Open a business account”.
2. Select the company’s registration country, enter the company’s code, and click on “Check”. An account will be opened for your company.
If the company’s registration country is not among the options, select “Other country” and submit the requested documents. The documents will be checked and the account for the company will be opened in 1–3 business days.
Watch the video “How to open a Paysera business account?”
How can I add funds to the account?Log in to your account, select Accounts and Cards > Account Top-Up, and choose in the opened window:
- the account you want to top up;
- the country which the top-up is going to be performed from;
- the currency of the top-up.
More information about account top up
How can I transfer money to banks and other payment systems?To perform a transfer from your Paysera account to the bank, log in to your Paysera account. From the left menu select Transfers > Bank Transfer.
In the opened window enter required data to make a transfer. We recommend you to start with your account number when filling in the information because the transfer form is dynamic. After entering the data, click on “Continue”. A transfer order will be formed for you, review it and and click on “Confirm”.
More information about transfers
How can I grant a permission to another person on the corporate account?A corporate account can be managed by the head of the company and other employees of the company who were granted such rights by the head of the system. For the head to be able to grant permissions to other employees to perform transactions in a corporate account of Paysera, the employees must have an identified personal Paysera account.
In order to grant an authorisation, log in to your account, from the left menu select Settings> Limits, Rights, Permissions > Rights and transfer limits, and click on Create new permission. Granted rights and limits will apply after 12 hours.
More account settings
Where can I pay with the mobile app?You can use the mobile application to pay at various POS, from petrol stations to restaurants. Payment is performed by scanning a QR code or checking in and confirming the purchase.
Map with payment places
How can I install Paysera Checkout at my e-shop?You can quickly and easily integrate the Paysera payment gateway into your e-shop by using ready plugins. Paysera has created plugins for over 18 popular content management systems, such as Wordpress, Joomla, Impresspages, etc.
More information on technical issues
Can't find the answer to your question?More information about Paysera services can be found here.
Security is of the highest priority to Paysera. We always strive to use the software, technologies and monitoring systems that meet the highest standards, thereby ensuring the protection of your money, data, and transfers – 24/7.